Shipping policy

1. Shipping Coverage

We currently ship to the following regions (subject to availability at checkout):

  • United States and selected international destinations
  • Remote areas may have limited delivery availability or require additional shipping fees

2. Order Processing Time

  • All orders are typically processed and shipped within 1–3 business days
  • Processing times may be slightly delayed during holidays or peak sales periods
  • Once an order has been shipped, the shipping address cannot be modified and the order cannot be canceled

3. Estimated Delivery Time

Estimated delivery times vary by destination:

  • United States: 7–15 business days
  • International Shipping: 10–25 business days

⚠️ Please note that actual delivery times may be affected by:

  • Customs clearance procedures
  • Holiday or peak-season shipping delays
  • Local courier efficiency
  • Force majeure events (e.g., weather conditions, policy changes, etc.)

4. Shipping Methods

We work with reliable logistics partners (including international carriers and cost-effective shipping lines) to ensure safe and timely delivery.

All orders include a tracking number for shipment tracking.

5. Shipping Fees

  • Some products may qualify for free shipping when order thresholds are met
  • Orders that do not qualify for free shipping will have shipping fees calculated automatically at checkout based on destination
  • Remote areas may incur additional charges, which will be displayed at checkout

6. Shipping Notes for Electronic Skeleton Products

Our skeleton props include electronic components such as lighting and sound features. Please note:

  • Products are packaged with basic protective measures for electronic components
  • Long-distance shipping may result in low battery levels, which is considered normal
  • If any damage occurs during transit, please contact us immediately upon receipt

7. Order Tracking

  • Once your order is shipped, you will receive an email containing your tracking number
  • You can track your shipment via the carrier’s official website or third-party tracking platforms
  • If tracking information is not updated for an extended period, please contact us for assistance

8. Shipping Address Requirements

Please ensure your shipping information is complete and accurate, including:

  • Full recipient name
  • Complete street address (including apartment/unit number, if applicable)
  • Valid phone number
  • Correct postal/ZIP code

We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

9. Customs & Import Taxes

  • International orders may be subject to customs duties or import taxes
  • These fees are the responsibility of the customer
  • Customs policies vary by country, and we are unable to estimate or control these charges
  • We recommend checking your local import regulations before placing an order

10. Delivery Issues

If you encounter any of the following issues, please contact us immediately:

  • Package status has not been updated for an extended period
  • Tracking shows “delivered” but you have not received the package
  • Package arrives damaged or is lost in transit

We will assist you in coordinating with the shipping carrier to resolve the issue.

11. Contact Information

For any shipping-related inquiries, please contact us:

Store Name: Zedcoo Hallowen
Customer Support Email: zmsh01@outlook.com